Privacy Policy

Our Privacy Policy

About Us

Caffeine Lounge (“Caffeine Lounge”, “we” or “us) is currently the UK’s largest Esports bar and we take your privacy very seriously when you choose to use our services (the “Services”).
By using our website and/or services you understand that we may use the personal data you provide to us. Should you not agree to this then you must cease using our website and/or services with immediate effect.

Personal data we may collect

When you interact with us through the Services, we may collect information from you. We collect two types of information:

⦁ Personal information. This is collected through the information you provide to us.
⦁ Non-personal information. This is collected through the use of cookies and tracking technology. Please see our section on Cookies. When you interact with us through the Services, we receive and store certain information such as an IP address, device ID, and your activities within the Services. We may store such information or such information may be included in databases owned and maintained by affiliates, agents or service providers. The Services may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of messages users have sent, as well as the sites which refer visitors to us.

How we process personal data

We only process personal data in order to provide services and this information is only used for legitimate interests. For example, so that:
⦁ You may have a user account on our website;
⦁ You may have a user account on our computerised systems when you visit our venue(s);
⦁ You may purchase goods (including digital goods) from our online store;
⦁ We can process enquiries, refunds and returns etc.

Please note this list is not exhaustive but is merely indicative of how we might use your personal data from time to time. We may also use your personal data if required to do so by law.

In an ongoing effort to better understand and serve the users of the Services, we may also conduct research on our customer demographics, interests and behaviour based on the information collected. This research may be compiled and analysed on an aggregate basis, and we may share this aggregate data with our affiliates, agents and business partners. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

You may give us permission to collect your information in other services. For example, you may connect a social networking service (“SNS”) such as Facebook or Twitter to your online account. When you do this, it allows us to obtain information from those accounts (for example, your friends or contacts).

We will not hold your personal information for any longer than necessary; nor outside of relevant data protection legislation.



We employ cookies and similar technologies to keep track of your local computer’s settings such as which account you have logged into and notification settings. Cookies are pieces of data that sites and services can set on your browser or device that can be read on future visits. We may expand our use of cookies to save additional data as new features are added to the Service. In addition, we use technologies such as web beacons and single-pixel gifs to record log data such as open rates for emails sent by the system.
We may use third party web site analytic tools such as Google Analytics on our website that employ cookies to collect certain information concerning your use of our Services. However, you can disable cookies by changing your browser settings. Further information about the procedure to follow in order to disable cookies can be found on your Internet browser provider’s website via your help screen.
For more information about cookies you can visit www.allaboutcookies.org


You may from time to time see our Service advertised in other applications or websites. After clicking on one of these advertisements and installing our Service, you will become a user of the Service. Advertising platforms, which include Twitter and Facebook (and whose SDKs are integrated within our Service), may collect information for optimizing advertising campaigns outside of the Service.


How to opt-out of personalised advertising

Should you not wish to receive personalised advertising through our carefully selected third parties then you can simply opt out by contacting us. You may also be able to exercise this choice through opt-out programs which are administered by third parties, including the Network Advertising Initiative and the Digital Advertising Alliance. Our services do not currently respond to “Do Not Track” (DNT) signals and operate as described in this Privacy Policy whether or not a DNT signal is received.


How we might use your personal information

We will only ever use your personal information for legitimate purposes and will always ensure we comply with relevant data protection legislation.

If you provide information for a certain reason then we may use the information in connection with the reason for which it was provided. For example, if you contact us by email we will use the information you provide to answer your question and/or resolve your problem.

We may also use your information to provide you with access to or use of our website and associated services, to monitor the use of our services, make improvements and to respond to any enquiries you may make of us.


How we might share your information

There are some circumstances under which we may share your information with certain third parties. These include (but are not limited to) the following:

⦁ Through Business transfers and/or acquisitions
⦁ With your express consent
⦁ To related companies
⦁ To developers who have access to end user information (including message content, message metadata and voice metadata etc.) However this information will only be used to provide the SDK/API functionality within applications and/or services
⦁ To agents, consultants and related third parties (for example, to process payments)
⦁ If we are required to do so by law
⦁ We may also share aggregated or non-personally identifiable information with our partners for others for business purposes.


Unsolicited information

You may provide us with ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “unsolicited information”). All unsolicited information shall be deemed to be non- confidential and we shall be free to reproduce, use, disclose and distribute such unsolicited information to others without limitation or arbitration.



If you live in a country in the EU/EEA, then you must be at least 16 years of age to use our services (or such greater age required in your country to register for or use our services). If you live in any other country except those in the EU/EEA, you must be at least 13 years old to use our services (or such greater age required in your country to register for or use our services). In addition to being of the minimum required age to use our services under applicable law, if you are not old enough to have authority to agree to our policy in your country then your parent or guardian must agree to our privacy policy on your behalf. If you have any concerns about your child’s personal data then you should contact us.


Links to third party websites and services

This privacy policy applies to our own services and products only. Our services may contain links to other websites which are not operated or controlled by us. You must therefore refer to their own privacy policies and/or terms of conditions of business to ensure you agree with them.



We take all reasonable steps to protect the information provided to us. However, by using our services you accept that no internet or email transmission is ever fully secure or error free. In particular, emails sent to or from us may not be secure. Please keep this in mind when disclosing any information via the internet.


Online purchases

If you choose to purchase services or goods through our website then we will require certain information to process your request. Purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


Your legal rights

If you are a European resident then you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated or deleted. If you would like to exercise this right you should contact us via email info@caffeinelounge.co.uk


Changes to this policy

We reserve the right to change the terms of our privacy policy at any time and without notice. By using our website and/or services you agree to be bound by the current terms. You are therefore advised to check the policy from time to time to ensure you agree to the terms in their entirety. If you do not agree to the terms then you must cease to use our website and/or services immediately.

This policy was last updated in September 2019.


Contact us

We welcome any feedback you might have about our products and services. Please feel free to contact us at info@caffeinelounge.co.uk